Global Director, Contact Center & Conversion (España)

Job Purpose:

You will lead the global transformation: structure, processes, talent, technology, AI tooling, KPIs and incentives across multiple geographies. You will operate at the intersection of Sales, Operations and Marketing, building a high-touch, high-knowledge function capable of selling complex health and longevity programs to one of the world’s most discerning audiences.

The adecuado candidate has already built and led high-performing contact-center operations and understands how to create disciplined conversion systems focused on speed-to-lead, structured follow-up, pipeline visibility and measurable commercial performance across multiple markets and properties.

Main Duties & Responsibilities:

Strategy, Structure & Governance

Lead the design and execution of the Contact Center operating model, defining structure, governance, decision rights, escalation paths and cross-functional alignment between Sales, Operations, Clinic, Market...