Global It Service Management Lead
Location
madrid, kingdom of spain
Job Type
Full-time
Category
Management
Posted
June 10, 2026
Purpose
Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
As the Global IT Service Management Lead, you would play a key role in shaping and transforming BVI’s global IT delivery and support organization. Reporting directly to the VP, Global IT (CIO), you would lead the evolution of our IT Service Management function, helping create a proactive, scalable, and associate-focused support model across our international sites. In this highly visible player-coach role, you would combine strategic leadership with hands‑on execution — improving ITIL processes, enhancing the global Service Desk, optimizing ITSM tools, owning End User Compute and leveraging AI-driven automation to improve the employee experience and operational efficiency within a regulated MedTech environment.
Key Responsibilities
Build and lead a unified Global Service Desk supporting international teams and manufacturing...
Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
As the Global IT Service Management Lead, you would play a key role in shaping and transforming BVI’s global IT delivery and support organization. Reporting directly to the VP, Global IT (CIO), you would lead the evolution of our IT Service Management function, helping create a proactive, scalable, and associate-focused support model across our international sites. In this highly visible player-coach role, you would combine strategic leadership with hands‑on execution — improving ITIL processes, enhancing the global Service Desk, optimizing ITSM tools, owning End User Compute and leveraging AI-driven automation to improve the employee experience and operational efficiency within a regulated MedTech environment.
Key Responsibilities
Build and lead a unified Global Service Desk supporting international teams and manufacturing...