Global Operations Coordinator

Crisis24 provides 24/7 medical and security assistance to business and leisure travellers, and expatriates across the world, supporting our clients to manage the risk to their global travelling populations and domestic workforces. As a Global Operations Coordinator (GOC), you are part of the Global Operations Centre first‑call capability in a fast‑paced environment, handling all inbound contact from our customers, clients and stakeholders, including calls and emails. You are the first point of contact and face of Crisis24, responsible for professionally and efficiently assisting those who contact us.

Managing all contacts into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but are not limited to):

• Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaiso...