Global Process Management Lead

AXA Group • Lisbon, Lisbon, Portugal • Posted May 28, 2026

Location Lisbon, Lisbon

Job Type Full time

Category Top Executives

Posted May 28, 2026

  POSITION MISSION & MAIN ACTIVITIES 
 One of AXA GO’s strategic priorities is to improve operational excellence and simplify how we operate. As a Global Process Owner (GPO) you will be responsible for overseeing our Service Level and Supplier Management Processes and contributing to our ITIL knowledge. Driving a culture of knowledge sharing and continual improvement in how we deliver for our customers globally: 
 Monitoring the lifecycle of the process and ensuring that it is still fit for purpose and use. 
 Responsible for the process definition, implementation, scheduling / execution, and continuous improvement. 
 Collaborating closely with key stakeholders, operational and product teams. Supporting them in achieving key outcomes and developing a culture of innovation and improvement.
 Ensuring that the standard process framework is effectively used / understood in a mindset “Adopt and not Adapt”. 
 Owning Roadmap and defi...
            

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