Global Real-Time Workforce Supervisor & Coach

Ubiquity Global Services, Inc. is looking for a Workforce Supervisor based in Quezon City, Philippines. The role involves supervising a team of 20 Real Time Analysts, coaching them, and analyzing staffing reports to meet client expectations. Candidates should have 1-5 years of BPO workforce experience, including at least 2 years in a supervisory capacity. Key skills include proficiency with Microsoft Excel and strong communication abilities. Flexibility in work schedules, particularly for graveyard shifts, is expected.
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