Global Services CTC Billing Operations Director

BDO • Grand Rapids, Michigan, United States • Posted June 16, 2026

Location Grand Rapids, Michigan

Job Type Full time

Category Financial Clerks

Posted June 16, 2026

Job Summary: 
The Global Services CTC Billing Operations Director is responsible for leading and optimizing the end-to-end billing function within a professional services environment. This role ensures accurate, timely, and compliant invoicing, supports revenue realization, and enhances client billing experience. The Director partners closely with finance, client facing professionals, on/off-off-teams, and leadership to drive operational excellence, process standardization, and scalable billing practices. 

Job Duties:
Leads the centralized billing team, with on shore/offshore resources
Proactively identifies and mitigates billing execution risks
Serves as the executive escalation point for complex, sensitive, or high-risk billing matters
Establishes firm-wide standards, controls, and performance expectations for billing operations in partnership with process leads
Ensures accurate and timely billing across all...
            

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