Global Support Workforce Management & Real-time Analyst - Manila, PHL

Who We Are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

About the role

The Workforce Management (WFM) Real-Time Analys is responsible for monitoring, managing, and optimizing real-time performance across Customer Support operations. This role ensures service level attainment, efficient staffing utilization, and rapid response to intraday performance variances. The ideal candidate is analytical, detail-oriented, and highly responsive, with...