O2C) - Chennai

WNS • Chennai, Tamil Nadu, India • Posted June 05, 2026

Location Chennai, Tamil Nadu

Job Type Full-time

Category Operations Specialties Managers

Posted June 05, 2026

Job Description  

• Responsible for achieving and exceeding SLA targets.  
• Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs). 
• Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.  
• Engaging with clients to identify potential business opportunities  
• Ensuring staff are sent for Personal development trainings  
• Responsible for VOC actionable’ s and initiatives.  
• Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty. 
• Workforce management: -  
• Engaging with clients on new products, industry and application changes and enhancements  
• Performance review with clients. 
• Decisive spoken / Verbal communication skills  
• Ability to lead and motivate a t...
            

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