Group Manager - WFM

WNS • cape town, western cape, South-Africa • Posted July 27, 2026

Location cape town, western cape

Job Type Full-time

Category IT & Technology

Posted July 27, 2026

Job Description To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while adjusting resources to meet business objectives. 
People Development 
Engagement with Operations 
Agent & Skill Trend Analysis 
Employee engagement 
Talent management 
Client Relationship Management 
Innovation and Knowledge sharing with Operations in improving 
Incident Management 
Intraday Capacity Planning 
WFM recommendations, Back fill and Attrition trends 
Problem Solving 
Planning & Organizing 
Risk Management 
Financial Management 
Data Analysis 
Attention to detail 
Must be able to work flexible hours 
Qualifications Matric / Grade 12 or international equivalent 
Call Centre Maths Industry relevant ...
            

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