GTS Specialist

An IT Support Technician is the backbone of all computer‑related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennisons endpoint computing and site infrastructure; be the Local Smart Hands (OnCall support) as well as providing continuous improvement to Avery Dennisons technology and processes.

Primary Responsibilities

• Manage and support endpoint devices (Laptop desktop mobile devices printers thin clients) throughout their lifecycle. Including provisioning refresh asset management and decommission
• Adhere and promote IT policies and standards
• Provide smart hand support at the site including oncall (per rotation schedule)
• Follow ITIL processes such as change, incident and problem management
• Comply to and execute SOX controls
• Take ownership of reported issues and seeing issue tickets through to resolution
• Research diagno...