Guadalajara + Escalation Manager
Location
Guadalajara, Jalisco
Job Type
Full-time
Category
Media and Communication Workers
Posted
June 13, 2026
Description
DESCRIPTION
Are you ready to lead and excel in a dynamic IT environment?
We are seeking a dedicated Escalation Manager to join our team in Guadalajara.
In this role, you will be pivotal in providing top-notch support services to our clients, leading geo-distributed teams, and ensuring efficient resolution of conflicts and escalations.
This position offers the opportunity to work in a fast-paced setting, manage significant responsibilities, and develop your leadership skills in IT service management.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most crea...