Guest Experience Agent
Location
BANGKOK, Thailand
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
**Description:**
**Job Purpose:**
A premier point of contact for all hotel guests with an exceptional local and on property knowledge. Delivering seamless, memorable and outstanding service.
**Duties & Responsibilities:**
+ Welcome and greet guests immediately with a friendly and sincere welcome, provide property tours and share the knowledge of our brand.
+ Review arrivals and departures, research guest information and update guest profiles. Reach out to arrivals and be familiar with guest’s names and faces.
+ Identify and anticipate guests’ needs and ensure personalized service is provided.
+ Make memories by creating a series of delightful moments and thoughtful gestures for our guests.
+ Prepare requests for amenities and update traces in Opera.
+ Promote teamwork and quality service through daily communications and coordination with other departments. Review daily event sheet, participate in daily line up and be knowledgeable abou...
**Job Purpose:**
A premier point of contact for all hotel guests with an exceptional local and on property knowledge. Delivering seamless, memorable and outstanding service.
**Duties & Responsibilities:**
+ Welcome and greet guests immediately with a friendly and sincere welcome, provide property tours and share the knowledge of our brand.
+ Review arrivals and departures, research guest information and update guest profiles. Reach out to arrivals and be familiar with guest’s names and faces.
+ Identify and anticipate guests’ needs and ensure personalized service is provided.
+ Make memories by creating a series of delightful moments and thoughtful gestures for our guests.
+ Prepare requests for amenities and update traces in Opera.
+ Promote teamwork and quality service through daily communications and coordination with other departments. Review daily event sheet, participate in daily line up and be knowledgeable abou...