Guest Experience Agent/ Telephone Operator (Arabic Speaker)
Location
dubai, dubai
Job Type
Full-time
Category
Other-General
Posted
June 20, 2026
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Operate telephone switchboard station.
- Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non‑registered guest calls.
- Advise guests of any messages received.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate/deactivate guest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
- Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individuals or departments as necessary to r...