Guest Experience Executive - InterContinental Singapore

Be the warm welcome that kicks off a memorable guest experience

Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge

Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.

Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attends Group Pre-conference with Operational and Sales Leads, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller. Check, responds/action all emails in a professional and timely manner in the absence of Room...