Guest Experience Expert
Location
Australia, New South Wales
Job Type
Part time
Category
Information and Record Clerks
Posted
June 23, 2026
POSITION SUMMARY
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
- Support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
- Assign rooms according to guest requests and preferences whenever possible
- Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attentio...