Guest Experience Expert (Call Centre, i-Job Program)
Location
Singapore, Singapore
Job Type
Full-time
Category
other-general
Posted
June 24, 2026
**Additional Information**
**Job Number** 26076394
**Job Category** Rooms & Guest Services Operations
**Location** 320 Orchard Road, Singapore, Singapore, Singapore, 238865
VIEW ON MAP (https://www.google.com/maps?q=320%20Orchard%20Road%2C%20Singapore%2C%20Singapore%2C%20Singapore%2C%20238865)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**JOB SUMMARY**
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.
**JOB DUTIES AND RESPONSIBILITIES**
1. Manages the console (e.g. DND, busy verify lines).
2. Receives and transfers all calls to respective extensions and rooms.
3. Assisting and providing information for all callers.
4. Take down messages for guests.
5. Ensure checklists are...
**Job Number** 26076394
**Job Category** Rooms & Guest Services Operations
**Location** 320 Orchard Road, Singapore, Singapore, Singapore, 238865
VIEW ON MAP (https://www.google.com/maps?q=320%20Orchard%20Road%2C%20Singapore%2C%20Singapore%2C%20Singapore%2C%20238865)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**JOB SUMMARY**
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.
**JOB DUTIES AND RESPONSIBILITIES**
1. Manages the console (e.g. DND, busy verify lines).
2. Receives and transfers all calls to respective extensions and rooms.
3. Assisting and providing information for all callers.
4. Take down messages for guests.
5. Ensure checklists are...