Guest Experience Expert (Receptionist)

Marriott International • Cape Town, Western Cape, South Africa • Posted June 25, 2026

Location Cape Town, Western Cape

Job Type Full time

Category Information and Record Clerks

Posted June 25, 2026

JOB SUMMARY
Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures
CANDIDATE PROFILE 
Education and Experience
At least 2- 3 years’ experience in a Receptionist/ Front Desk Agent position within a Hotel environment
An appropriate recognized qualification would be advantageous
Proficiency in Microsoft packages 
Working Knowledge in Fidelio Opera 
Available to work flexible working hours and rostered shifts as and when required
CRITICAL WORK ACTIVITIES
Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering. 
Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereo...
            

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