Guest Experience Manager

Job Purpose

This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Primary Responsibilities

Guest Experience Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
•  Ensures that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines)
• Mobilizes all players in the continuous improvement dynamics (process, indicators, follow-up etc.
• In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfil...