Guest Experience Representative

ADVANCE HIRING — Interviews will resume mid-June | Target Start Date: July

About the Role

A fast-growing, U.S.-based premium lifestyle food brand is seeking a Guest Experience Representative to deliver high-touch, concierge-level support across digital channels.

The brand operates as a premium “ghost kitchen” concept, meaning there are no dine-in locations. Instead, all orders are placed online and fulfilled through delivery. This model allows the brand to focus entirely on food quality and guest experience behind the scenes, while the Guest Experience team ensures every interaction feels as thoughtful and high-touch as a luxury, in-person dining experience 

In this role, you will act as the voice of the brand, engaging directly with guests across email, SMS, and occasional phone interactions. The focus is on delivering thoughtful, real-time support that feels human, personal, and aligned with a premium hospita...