Guest Experience Specialist

This is a remote position.

What We Do

At Outsource Access, we help high-volume restaurant brands deliver seamless digital hospitality and top-tier guest experiences. We don't just process orders and push buttons—we make sure every catering quote, financial adjustment, and customer review drives loyalty and powers a flawless restaurant operation.

How You’ll Make a Difference

• Engineering Flawless Catering Pipelines: You will be the mastermind behind our high-volume digital orders. By cross-verifying guest matrices, building precise quotes, and organizing omnichannel triggers in Zendesk, you turn complex reservation requests into perfectly executed, revenue-generating events.
  

• Protecting the Brand’s Reputation: You are the frontline of guest satisfaction. Whether mapping metrics in Yext, deploying automated macros, or addressing negative feedback in Toast, ...