Guest Experience Supervisor Arabic Speaker Additional Language
Location
business bay, dubai
Job Type
Full-time
Category
AGG
Posted
June 20, 2026
MAIN DUTIES:
Administration
- Coordinate and assist with organizational mailings as needed.
- Attend other corporate department meetings as needed.
- Schedule activities for guests.
- Trace relevant statistics about clientele
- Coordinate all activities for guests with concierge
- Answer and send emails following Sofitel email etiquettes
- Assist with check-in / check-out especially for VIP
- Assist staff with language and culture
- Coordinate with security department for any guest incident in the hotel
- Assist with translations particularly for e-mails
- Provide feedback from guests to GEX Manager for action
Financial and Revenue Responsibilities
- Sells special set ups f.e. for birthday Anniversary etc.
- Is close with room dining and housekeeping to make sure the set ups will be in guests room