Guest Experience Supervisor Arabic Speaker Additional Language
Location
dubai, dubai
Job Type
Full-time
Category
Other-General
Posted
June 09, 2026
MAIN DUTIES Administration
- Coordinate and assist with organizational mailings as needed.
- Attend other corporate department meetings as needed.
- Schedule activities for guests.
- Trace relevant statistics about clientele.
- Coordinate all activities for guests with concierge.
- Answer and send emails following Sofitel email etiquettes.
- Assist with check‑in / check‑out especially for VIP.
- Assist staff with language and culture.
- Coordinate with security department for any guest incident in the hotel.
- Assist with translations particularly for e‑mails.
- Provide feedback from guests to GEX Manager for action.
- Sells special set ups (e.g., for birthday, anniversary, etc.).
- Is close with room dining and housekeeping to make sure the set ups will be in guests' room.