Guest Experience Supervisor

Dorchester Hotel Ltd. • dubai, dubai, United-Arab-Emirates • Posted June 20, 2026

Location dubai, dubai
Job Type Full-time
Category Other-General
Posted June 20, 2026
Guest Experience Supervisor – AVA at Palm Jumeirah

Division & Department: Rooms – Residences

Contract Type: Permanent

Status: Full time

What you’ll do
  • Serve as the primary point of contact for residents on a day-to-day basis, building genuine, trusted relationships grounded in warmth, discretion, and an intuitive understanding of individual preferences and lifestyles.
  • Oversee and supervise the front‑of‑house experience across the Residences, ensuring Lobby Hosts, Concierge, and Doormen deliver service that is consistently polished, anticipatory, and aligned with Dorchester Collection’s ultra‑luxury standards.
  • Maintain comprehensive and up‑to‑date resident preference profiles, ensuring every member of the team is equipped to deliver a personalized experience at every touchpoint.
  • Act as the first point of resolution for any resident feedback or concerns, handling all matters with professionalism, empathy, and ...

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