Guest Experience Supervisor (Service Express)

Job Details

Job Number:

Job Category: Rooms & Guest Services Operations

Location: 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100

Schedule: Full Time

Remote: No

Position Type: Non-Management

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouche...