Guest Relation Officer

To deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones.

Job Responsibilities

• Greet and welcome customers in a confident and professional manner.
• Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments.
• Assist customers until a Sales Consultant becomes available.
• Contact customers two days after their visit to ensure a high level of customer service is maintained.
• Ensure walk-in customer details are captured, entered into the system as leads, and sent to the line manager on a daily basis.
• Create leads in Salesforce and transfer them to the Sales Consultant.
• Ensure all leads are followed up and converted, and report updates to the manager.
• Create leads from telephone inquiries and forward them to the Sales Team.
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