Guest Service Agent

Oaks Hotels • Mackay, Queensland, Australia • Posted June 18, 2026

Location Mackay, Queensland

Job Type Casual

Category Information and Record Clerks

Posted June 18, 2026

Job Description
Oaks Mackay Rivermarque Hotel & Oaks Mackay Carlyle Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team. 
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 
Key Responsibilities Include:
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Overse...
            

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