Guest Service Centre Supervisor
Location
dubai, dubai
Job Type
Full-time
Category
Other
Posted
June 19, 2026
We are seeking a professional and customer-focused Guest Service Center Supervisor to join our team in Dubai United Arab this supervisory role you will lead a dynamic guest service team ensuring exceptional customer experiences while maintaining operational excellence.
Responsibilities
- Supervise and mentor guest service representatives providing coaching training and performance feedback to ensure team excellence
- Monitor and evaluate service quality standards ensuring all guest interactions meet organizational expectations
- Handle escalated guest concerns and complaints with professionalism and empathy working toward swift resolutions
- Manage staff scheduling attendance and workload distribution to optimize center operations
- Analyze performance metrics and guest satisfaction data to identify improvement opportunities and prepare reports for management review
- Implement and maintain standard operating procedure...