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Guest Service Expert - Hostess

Marriott International • Cape Town, Western Cape, South Africa • Posted June 24, 2026

Location Cape Town, Western Cape
Job Type Full time
Category Other Food Preparation and Serving Related Workers
Posted June 24, 2026

JOB SUMMARY

Reporting to the Food and Beverage Management, the successful candidates will be required to manage the hostess desk/ area and enhance the guest experience whilst providing exceptional service. Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

CANDIDATE PROFILE 

Education and Experience

  • Hospitality qualification advantageous
  • 1- 2 years’ relevant experience in a similar position within a 5-star hotel environment
  • Well-groomed appearance as per company standards at all times 
  • Professional and pleasant disposition
  • Professional telephone, communication and email etiquette 
  • People centric with a strong focus on the Guest experience 
  • Proficient in MS Office (Word, Excel, Outlook)
  • Problem solving, decision making and conflict...

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