Guest Services Associate
Location
Ottawa, Canada
Job Type
Full-time
Category
other-general
Posted
June 03, 2026
**Additional Information** Open Availability, Flexible Shift Preferred, Bilingual (FR/EN) preferred
**Job Number** 26058851
**Job Category** Rooms & Guest Services Operations
**Location** 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4
VIEW ON MAP (https://www.google.com/maps?q=11%20Colonel%20By%20Drive%2C%20Ottawa%2C%20ONT%2C%20Canada%2C%20K1N%209H4)
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $25.61-$25.61 per hour
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paper...
**Job Number** 26058851
**Job Category** Rooms & Guest Services Operations
**Location** 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4
VIEW ON MAP (https://www.google.com/maps?q=11%20Colonel%20By%20Drive%2C%20Ottawa%2C%20ONT%2C%20Canada%2C%20K1N%209H4)
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $25.61-$25.61 per hour
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paper...