Guest Services Duty Manager Hilton Hotel
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Become a pivotal part of guest satisfaction as a Duty Manager with Hilton Hotels & Resorts in Toronto. This full-time role focuses on excellent service delivery and guest interaction.
As a Duty Manager, you will oversee the hotel lobby, ensuring all guests receive exceptional attention, especially during peak times. Engage directly with guests, resolve any concerns, and maintain safety protocols. Your role is crucial in managing guest satisfaction and coordinating special services for VIPs and long-stay guests.
Key Responsibilities:
• Greet guests and manage their inquiries in the lobby
• Resolve guest complaints effectively and efficiently
• Coordinate services for long-stay and VIP customers
• Monitor guest satisfaction surveys for continuous improvement
• Ensure compliance with Health and Safety regulations
Requirements:
• Prior supervisory experience in hospitality or retail
• Good understanding of safety procedures
• Strong leadership qualities and...
As a Duty Manager, you will oversee the hotel lobby, ensuring all guests receive exceptional attention, especially during peak times. Engage directly with guests, resolve any concerns, and maintain safety protocols. Your role is crucial in managing guest satisfaction and coordinating special services for VIPs and long-stay guests.
Key Responsibilities:
• Greet guests and manage their inquiries in the lobby
• Resolve guest complaints effectively and efficiently
• Coordinate services for long-stay and VIP customers
• Monitor guest satisfaction surveys for continuous improvement
• Ensure compliance with Health and Safety regulations
Requirements:
• Prior supervisory experience in hospitality or retail
• Good understanding of safety procedures
• Strong leadership qualities and...