Guest Services Executive

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

• Welcome and assist guests to ensure a positive and seamless dining experience
• Manage reservations, seating, and booking enquiries accurately
• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email
• Provide clear information on menus, operating hours, promotions, and dining policies ...