Guest Services Host

LOCATION: London Designer Outlet

SHIFT PATTERN: 5 working days / 2 days off, 40 hours per week

PAY RATE: £ PER HOUR

ROLE OVERVIEW & PURPOSE

We are seeking a professional, approachable, and trustworthy Guest Services Host who thrives in a fast-paced, customer-focused environment. This role plays a vital part in delivering a warm welcome and creating a positive, lasting first impression for all guests visiting London Designer Outlet.

The Guest Services Host is responsible for supporting the safety, welfare, and overall experience of visitors to the centre, ensuring that every guest enjoys a pleasant and seamless shopping experience and feels supported, informed, and valued at all times.

KEY RESPONSIBILITIES

Guest Experience & Customer Service

• Greet all incoming and departing guests warmly, using genuine eye contact and a friendly manner.

• Respond professionally to written, verbal, and telephone enquiries fro...