Guest Services Lead

Mitie • Cardiff, Wales, United Kingdom • Posted June 20, 2026

Location Cardiff, Wales

Job Type Full-time

Category Baggage Porters, Bellhops, and Concierges

Posted June 20, 2026

Better places, thriving communities.


Job Title: Guest Services Lead

Role Level: Supervisory
Team: Guest Services
Location: St David's, Cardiff
Reports to: Regional Guest Experience Lead
Hours: 40 hours per week, 5 days out of 7 (including evenings & weekends)
Pay: Competitive
Join Us as Our Next Guest Services Lead

Are you passionate about delivering unforgettable customer experiences? Do you thrive in a dynamic, high-footfall retail environment? St David's Cardiff - one of the UK's premier shopping destinations - is looking for a Guest Services Lead to elevate our guest-first culture, inspire a high-performing team, and help maintain our reputation for exceptional service.

This is your opportunity to take ownership of the guest journey - from first impressions to lasting memories - and make a meaningful impact in one of the UK's busiest and ...
            

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