Guest Services Manager
Location
workfromhome, rap (especial) central
Job Type
Full-time
Category
Servicios profesionales/Consultoría
Posted
June 04, 2026
Heirloom
Heirloom is a leading company in the U.S. luxury vacation rental sector, operating across multiple markets with a strong focus on operational efficiency, design, and hospitality excellence.
Role Summary
Our Contact Center is the heart of guest communication operations. This team plays a critical role in delivering exceptional guest support and ensuring a seamless experience for guests staying at our luxury properties. As the first point of contact with the brand, the Guest Services team is responsible for providing timely assistance, resolving inquiries, and creating a warm, professional, and consistent experience from the very first interaction.
Benefits
- 100% Remote work flexibility
- Biweekly pay in US Dollars
- Paid time off
- Bonuses available
- Travel and gain valuable exposure to the U.S. market
- Indefinite-term U.S. contractor agreement