GV Support Europe 151218

Position Description

Responsibilities
?GlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization.
?The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA.
?Perform SAP configuration and resolve client issues based on the ticketing system/CRM
?Provide technical support for post-live issue resolution within Service Level Agreement timeframes and support investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
?Prepare functional/technical specifications and manage change requests.
?Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client?s current offering.
?Assess Support Pack configuration, as requirements directed. Subsequent configuration and...