Head Concierge - 5* Hotel
Location
Dublin, Dublin
Job Type
Full time
Category
Baggage Porters, Bellhops, and Concierges
Posted
June 17, 2026
As Head Concierge, you will lead the Concierge, Porters and Door team in delivering a seamless, highly personalised five-star guest experience. You will oversee the day-to-day operation of the department, ensuring every guest enjoys a warm and memorable Fitzwilliam stay.
Acting as a key ambassador for the hotel, you will use your leadership, attention to detail and local expertise to elevate the guest journey, support VIP experiences and drive a culture of excellence across the team.
About The Role
Key Responsibilities
- Lead by example to deliver a warm, engaging and anticipatory guest experience
- Oversee VIP arrivals, groups and guest requests, ensuring exceptional attention to detail
- Manage the daily operation of the Concierge desk, including transport, luggage handling and guest services
- Maintain strong communication with the wider hotel teams to ensure a seamless guest journey <...