Head of Asia RCC Service Delivery
Location
Philippines, Philippines
Job Type
Full-time
Category
other-general
Posted
May 13, 2026
**Role Purpose**
Create and lead best in class contact center operations that consistently delivers a customer experience that maximizes profitable revenue, optimizes cost of sale, promotes brand preference, and builds customer loyalty. Create a high performing culture of accountability that fosters employee development and promotes high employee engagement.
**Key Accountabilities**
+ **Orchestrate Global Leadership:** Provide overarching direction for all internal, IHG-managed regional teams, ensuring a unified and high-performance service delivery model that perfectly aligns with global organizational strategies. Aligns closely with regional hotel operations support teams for GR related matters.
+ **Cultivate an Elite Performance Culture:** Establish and maintain a Culture of Coaching and continuous improvement, building skills across the organization to support a sophisticated omnichannel environment—including agent-managed, AI-assisted, and fully ...
Create and lead best in class contact center operations that consistently delivers a customer experience that maximizes profitable revenue, optimizes cost of sale, promotes brand preference, and builds customer loyalty. Create a high performing culture of accountability that fosters employee development and promotes high employee engagement.
**Key Accountabilities**
+ **Orchestrate Global Leadership:** Provide overarching direction for all internal, IHG-managed regional teams, ensuring a unified and high-performance service delivery model that perfectly aligns with global organizational strategies. Aligns closely with regional hotel operations support teams for GR related matters.
+ **Cultivate an Elite Performance Culture:** Establish and maintain a Culture of Coaching and continuous improvement, building skills across the organization to support a sophisticated omnichannel environment—including agent-managed, AI-assisted, and fully ...