Head of Channels & Platforms – Digital & Client Experience

Citi's U.S. Consumer Cards (USCC) business is one of the largest card issuers in the United States, serving millions of customers across a broad portfolio of branded, co-brand, and retail services card products. The Digital & Client Experience (DCX) team sits at the heart of Citi's consumer strategy — our digital experience _is_ Citi's strategy. DCX manages digital channels that generate over 2 billion annual mobile sessions. With a mandate to run the channel like a channel — balancing service, engagement, and commercial outcomes — DCX is investing in platform modernization, data infrastructure, and AI to deliver faster, smarter, and more personalized experiences at scale.

The Head of Channels & Platforms is a senior leadership role responsible for managing the core of the digital experience and orchestrating the shared elements that the vast majority of Citi's customers interact with every day. This leader will own the product strategy and delivery for Dashboards, Communica...