Head of Customer Experience
Location: Austin, TX
Reports to: Co-Founder & COO
About Equal Parts
Equal Parts is an acquisition-first, AI-powered insurance brokerage building the fastest path to $1B in premium. We acquire independent agencies, then scale them on a unified platform powered by first-party technology and customer operations teams.
Our model depends on delivering a consistent, high-quality customer experience across every agency, every policy, and every renewal. This role owns that outcome.
The Role
We are hiring a Head of Customer Experience to own the full customer lifecycle - onboarding, servicing, and renewals - across the Equal Parts platform.
You own both retention and the operating system that delivers it. This means defining the lifecycle, standardizing the process, and executing through a combination of owned and embedded agency resources.
This is a foundational, 0 to 1 leadership role that carries direct accountability f...