Head of Customer Experience

About 1-Experience Group

At 1-Experience Group, our purpose is simple: Everyone deserves to feel cared for.

As we continue to grow across healthcare recruitment, workforce solutions, managed services and complex care, we are seeking an exceptional Head of Customer Experience to lead and transform the experience delivered to our clients, candidates and colleagues.

This is a strategic leadership role responsible for designing and improving every stage of the customer journey—from first enquiry through recruitment, onboarding, compliance, placement and ongoing support.

You will work across multiple brands, systems and teams to ensure we deliver a consistent, high-quality and digitally enabled experience that differentiates us in the market and supports our ambitious growth plans.

The Role:

Customer Experience Strategy

· Develop and implement the Group Customer Exper...