Head of Customer Experience & CX Excellence

Bamboo Card is looking for a Head of Customer Experience in Dubai to own customer conversations and ensure service quality across their B2B and B2C segments. This senior leadership role will be responsible for setting standards, managing support functions, and driving cross-functional issue resolution.

The ideal candidate must have 6–8 years of experience in customer support management and advanced proficiency in Zendesk. Join us to enhance customer satisfaction and build a solid governance framework.