Head of Customer Experience (CX)
Location
Riyadh, Saudi Arabia
Job Type
Full-time
Category
other-general
Posted
June 15, 2026
**Key Responsibilities**
**CX Strategy & Leadership**
+ Define and own the **end‑to‑end CX vision, roadmap, and operating model**
+ Act as the executive owner of customer outcomes across all functions
+ Embed customer centricity into strategic planning, governance, and KPIs
**Performance & Outcomes**
+ Own CX performance metrics (NPS, CSAT, CES, complaints, retention)
+ Translate customer insights into enterprise‑wide improvement priorities
+ Report CX performance and risks to executive leadership
**Cross‑Functional Enablement**
+ Partner with Operations, Medical, IT, Digital, Compliance, and Sales
+ Champion CX investment cases and prioritize improvement initiatives
+ Lead CX culture, capability building, and leadership engagement
**Governance & Compliance Oversight**
+ Ensure CX practices comply with healthcare, privacy, and regulatory requirements
+ Sponsor CX governance forums and decision...
**CX Strategy & Leadership**
+ Define and own the **end‑to‑end CX vision, roadmap, and operating model**
+ Act as the executive owner of customer outcomes across all functions
+ Embed customer centricity into strategic planning, governance, and KPIs
**Performance & Outcomes**
+ Own CX performance metrics (NPS, CSAT, CES, complaints, retention)
+ Translate customer insights into enterprise‑wide improvement priorities
+ Report CX performance and risks to executive leadership
**Cross‑Functional Enablement**
+ Partner with Operations, Medical, IT, Digital, Compliance, and Sales
+ Champion CX investment cases and prioritize improvement initiatives
+ Lead CX culture, capability building, and leadership engagement
**Governance & Compliance Oversight**
+ Ensure CX practices comply with healthcare, privacy, and regulatory requirements
+ Sponsor CX governance forums and decision...