Head of Customer Experience
Location
Greater London, Greater London
Job Type
Full-time
Category
other-general
Posted
June 26, 2026
This job is with Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Accepting applications until:
31 July 2026Job Description
Your Role: Head of Customer Experience
You'll lead the customer experience strategy for Global's consumer-facing digital products, with CRM and owned communications channels as your primary levers for growth, engagement and loyalty.
Sitting in the Consumer Growth team and reporting to the Director, Consumer Product, you'll lead a team of four, overseeing always‑on activity and driving the launch of new, high‑impact campaigns across our apps, websites, smart speakers, in‑car and TV apps.
You'll work acr...