Head of Customer Experience & Quality - China

Johnson Controls • Wu Xi Shi, Jiang Su Sheng, China • Posted June 17, 2026

Location Wu Xi Shi, Jiang Su Sheng

Job Type Full time

Category Operations Specialties Managers

Posted June 17, 2026

Description
 SummaryThe Head of Customer Experience & Quality – China is responsible for leading quality management and customer experience initiatives for a key business line in China. This role drives the development and execution of quality programs aligned with customer needs, ensuring product performance, reliability, and service delivery meet both internal standards and external expectations.
The role partners closely with program management, engineering, and supplier quality teams to build a robust quality system, enhance customer satisfaction, and support sustainable business growth.
Key Responsibilities
1. Quality Strategy & Execution
Develop and implement quality strategies for the China business line aligned with regional and global objectives
Establish and monitor quality KPIs, ensuring continuous improvement in product and service performance
Define and execute quality programs based on evolving ...
            

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