Head of Customer Services Latam

• Customer Services operations across multiple countries in Latam


• Multinational company operating in the healthcare/diagnostics sector

About Our Client

Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact.

Job Description

• Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability.


• Define and execute the services strategy aligned with overall business objectives.


• Ensure operational excellence, customer satisfaction, team engagement, and financial results.


• Manage KPIs, budgeting, forecasting, and operational performance.


• Lead transformation, continuous improvement, and organizational optimization initiatives.


• Ensure ...