Head of Customer Support & Risk Control

iHunters is seeking a CS Support & Risk Control Lead on behalf of a fast-growing iGaming operator that recently launched its Brazilian operations and is already fully licensed in the market. Our client is building its local team from the ground up and needs a hands-on operational leader to oversee both Customer Support and Risk Control functions. If you thrive in high-volume environments, know how to balance user experience with fraud prevention, and are ready to help shape operations in one of the most exciting iGaming markets in the world — this role is for you.

What You'll Do:

Customer Support Operations

• Lead and manage the CS team to ensure excellent user experience and timely issue resolution


• Monitor daily performance metrics including response time, resolution time, user satisfaction, and service quality


• Handle complex escalations related to payments, bonus...