Head of Data & Analytics, Customer Services
Location
Amsterdam, North Holland
Job Type
Full time
Category
Operations Specialties Managers
Posted
June 12, 2026
Ready for a challenge?
About this role
Are you ready to elevate decision-making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI-first approach to reporting, predictive modeling, and operational insights, empowering our leadership to make faster, smarter decisions that directly enhance the customer experience.
Location: London or Amsterdam (Hybrid, minimum 3 days per week in office) Reporting to: EVP Customer Services
These are some of the key components to the position:
- Establish consistent operational Key Performance Indic...