Head of Operations
Location
dubai, dubai
Job Type
Full-time
Category
Other-General
Posted
June 15, 2026
Key Responsibilities
- Build and lead the full operations function across five verticals: Business Ops, Enablement Ops, Financial Ops, Service Ops, and Fraud & Risk Ops
- Define SOPs, operating cadence, and tracking mechanisms for the acquirer relationship — and get them signed off internally
- Own settlement and reconciliation accuracy across all acquirer flows
- Manage chargeback and fraud containment
- Hire and develop vertical leads as the function scales
- Drive AI adoption across ops to reduce cost-to-serve and manual load
- Proven experience running operations at a payments business or acquirer — you understand how settlement, reconciliation, and dispute ops work in practice
- You’ve built an ops function from scratch before and you’re better at it than maintaining what already exists
- You think in systems, not tasks — you design processes that scale, not fixes for ...