Head of Operations
Location
Glasgow, Scotland
Job Type
Full-time
Category
other-general
Posted
June 24, 2026
Purpose of Role
The Head of Operations will lead and run Ascot Lloyd’s servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality ‘operations-as-a-service’ support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.
Key Responsibilities
- Lead and develop an operations functionacross multiple UK hubs
- Establish and optimise ‘operations-as-a-service’ capabilities to support scalable business growth
- Drive operational excellence through standardisation, process optimisation, AI and continuous improvement
- Own and deliver transformation initiat...