Head of Operations

Job Description

Industry: Café / Casual Dining / Multi-Branch Hospitality

Reports to: Founding Directors

Role Overview: A fast-growing, multi-format café and food-led hospitality business is looking for an entrepreneurial, systems-driven Head of Ops to lead its next phase of scale. The business currently operates multiple flagship cafés and smaller-format pastry/coffee outlets , with further expansion planned through company-owned and franchise-led growth. This role will act as the operational right hand to the founders , replacing an outgoing strategic consultant and building the systems, people, and governance needed for scale.

Key Mandate: The Ops Head will lead all head office and operational functions, ensuring strong coordination between branch operations, people, supply chain, service standards, training systems, and expansion readiness. The ideal candidate is a hands-on systems builder with strong...